Cynefin is the Welsh word for a place where the nature feels right – where it feels like home – and the road which leads there is paved with stories.
You can now visit our online store at www.cynefinroad.co.uk
All customers have the right to cancel their orders under the The Distance Selling Regulations which gives consumers extra protection when buying online. Specific legislation here that applies is regulation of The Distance Selling Regulations.
You have the right to cancel the purchase of a good without having to give a reason at any time within the “cooling off period” of seven working days, beginning on the day after you receive the goods.
If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our nominated address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have canceled the contract.
We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation.
You will not have any right to cancel a purchase for the supply of any of the following goods:
- for the supply of goods the price of which is dependent on fluctuations in the financial market which cannot be controlled by the retailer.
- for the supply of good made to your specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.
- for the supply of newspapers, periodicals or magazines.
All notices you send us must be sent to the contact details on this site. We may give notice to you at either the email or postal address you provide to us when making a purchase. (Notice will be deemed received and properly served 24 hours after an email is sent or three days after the date of posting of any letter.) In providing the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an email that the email was sent to the specified email address of the addressees.
ICO Registration Number: ZA272413
We do not use your information for marketing or ever share any of this data with others for this purpose. Our data on these orders comes from e-commerce website hosts, Wix, Paypal, and Ingram Spark International. We also use this data in order fulfilment, and we retain invoices and orders for five years for accounting purposes and then delete them. We do not keep paper records pertaining to people who have ordered books.
We process personal information to enable us to investigate, research, report and distribute written work. This information is held and used for journalistic purposes.
Type/classes of information processed
We process information relevant to the above reasons/purposes. This may include:
- personal details
- family details
- lifestyle and social circumstances
- education and employment details
- financial details
- text of articles and reports
- photographic images
- bibliographic details
We also process sensitive classes of information that may include:
- racial or ethnic origin
- political opinions
- religious or other beliefs of a similar nature
- trade union membership
- physical or mental health details
- sexual life
- offences and alleged offences
- criminal proceedings, outcomes and sentences
Who the information is processed about
We process personal information about:
- the subjects in our articles or reports
- professional advisers and consultants
Who the information may be shared with
We sometimes need to share the personal information we process with the individual themself and also with other organisations. Where this is necessary we are required to comply with all aspects of the Data Protection Act (DPA) and subsequently GDPR. What follows is a description of the types of organisations we may need to share some of the personal information we process with for one or more reasons.
Where necessary or required we may share information with:
- business associates
- suppliers and service providers
- complainants and enquirers
- press and the media
- providers of publicly available information
Trading and sharing personal information
Personal information is traded and shared as a primary business function. For this reason the information processed may include name, contact details, family details, financial details, employment details, and goods and services. This information may be about customers and clients. The information may be traded or shared with business associates and professional advisers, agents, service providers, customers and clients, and traders in personal data.
Personal information is also processed in order to undertake research. For this reason the information processed may include name, contact details, family details, lifestyle and social circumstances, financial details, good and services. The sensitive types of information may include physical or mental health details, racial or ethnic origin and religious or other beliefs. This information is about survey respondents. Where necessary or required this information may be shared with customers and clients, agents, service providers, survey and research organisations.
It may sometimes be necessary to transfer personal information overseas. When this is needed information may be transferred to countries or territories around the world. Any transfers made will be in full compliance with all aspects of the data protection act.
If you want to find out what dat we hold about you, please do write to us at firstname.lastname@example.org and we will reply as soon as we can!